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On Demand FAQ

How do I qualify for the On Demand streaming?
On Demand is available with the purchase of the Flash Drive Works Package, the Season Pass, the Fast Pass, or with the purchase of any individual session.
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What will I be receiving?
With On-Demand you receive complete access to download or stream all purchased recordings, simply log in to your account with your email address and password.
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Will program handouts be included?
Most handouts will be available in a PDF format. Many sessions will also be available as AudioPoints™, a new visual format that features synced PowerPoints with the actual program audio.
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What do I need to do to stream the program recordings?
In your dashboard, once you log in, you will see a list of all your purchased recordings, click on the session title and the session will stream from your browser window.
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Why are my streaming sessions not playing?
Sessions may not stream because of various factors. See the list below for possible reasons and solutions to streaming issues:

  1. Some companies may block streaming access on their network. If you are trying to stream from your workplace please be sure that streaming access is allowed through that network.
  2. The strength of your internet connection will affect streaming quality. If you are having problems using a wireless connection, try streaming from a cable/wired connection to get better streaming quality.
  3. For a reliable viewing experience, we recommend a downstream connection speed of at least 700Kbps, to test your speed, go to www.speedtest.net.

If streaming problems persist, and you have download access to your session, you may save the file to your computer and play the session directly from your computer's hard drive as an alternate way of accessing and playing the file.
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How do I know which programs are being recorded?
Review the Playback Now brochure, you may have received one at the event or click here to find a list of events and brochures. You may also search the site by topic, presenter or keyword.
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What if l didn't receive my On Demand login setup email?
For assistance, please call +1 770-447-0616 (9:00-5:00 EST)
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What if I prefer to have hard copy USB Flash Drive instead of downloads?
Flash drives are available only with a Works Package. You may purchase your package online or call Playback Now at +1 770-447-0616 for assistance. (9:00-5:00 EST)
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